RETURNS & EXCHANGES
Unworn items may be returned within 5 days for for full refund minus the cost of shipping. Unworn items returned 5-10 days after purchased, can be exchanged or receive store credit only. All custom, fine jewelry, bespoke, and sale items are FINAL SALE.
Please request a Return Authorization number by e-mailing firstname.lastname@example.org. Make sure to title the subject of your email either “Return” or “Exchange” followed by your order number.
Please note that all returns or exchanges sent to Lana Via without a Return Authorization number will be shipped back to the sender.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
Q: How long do I have to return or exchange an item?
A: We accept returns or exchanges for unworn jewelry within 5 days of delivery.
Q: How can I exchange an item?
A: If you are interested in exchanging an item, please return the original item purchased, and you will be issued a refund minus the cost of shipping. You can then place a new order or a secure invoice can be emailed to you. We do not cover the cost of shipping for domestic and international exchanges.
Q: How long does it take to receive my refund?
A: All refunds will be processed minus the shipping charge within 1-3 business days. We do not cover the cost of shipping for domestic or international returns.
Q: What items are non-refundable?
A: All items marked Final Sale, items on markdown, items paid with store credit, items that are pre-ordered, customized pieces, items purchased during special promotional events or seasonal sales cannot be returned. Items from our fine jewelry collection can only be returned for store credit.
Q: Can I return an item from the Lana Via Fine or Lana Via Bespoke?
A: All pieces may be returned for store credit. No refunds are eligible for fine jewelry.